National Pension Schemes
NPS for Annadatas
Tailored for FPO members, farmers, farm labourers, agri-workers, and individual citizens to ensure long-term stability.
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NPS for Corporate Individuals
Enhance your savings and leverage tax-efficient contributions through the Corporate NPS Model.
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Make Contribution to your NPS
Boost your retirement corpus by making voluntary contributions while maximizing annual tax benefits.
Manage your NPS account
Access PRAN details, monitor real-time investment performance, and manage your portfolio seamlessly.
Become an NPS Agent
Join our mission to drive financial inclusion. Help the farming community build a secure retirement.
Agent Portal
Dedicated dashboard for authorized NPS agents to process applications and manage requests efficiently.
About National Pension System (NPS)
For India’s farmers, agri-workers and their families, the National Pension System offers a regulated, market-linked path to a secure retirement — and, through NPS Vatsalya, an early head start for their children’s future. As an authorised Point of Presence, Samunnati makes opening and managing these accounts simple for the agri community.
About NPS
The National Pension System (NPS) is a government-regulated retirement savings scheme designed to help individuals build a financially secure future through disciplined long-term investing. Regulated by the Pension Fund Regulatory and Development Authority (PFRDA), NPS offers a transparent, flexible and market-linked investment platform for retirement planning.
Subscribers invest systematically during their earning years and accumulate a retirement corpus through professionally managed investments across multiple asset classes such as equity, corporate debt, government securities and alternative investments. The scheme is available to Indian citizens, including NRIs and OCIs, between 18 and 85 years of age.
Samunnati as Point of Presence (PoP)
Samunnati Finance Private Limited is an authorised Point of Presence (PoP) under NPS, facilitating seamless onboarding and servicing for subscribers. As a PoP, Samunnati supports:
- NPS account opening
- KYC verification
- Contribution facilitation
- Nomination updates
- Withdrawal assistance
- Subscriber servicing and grievance support
Subscriber records and transactions are securely managed through KFin Technologies, the Central Recordkeeping Agency (CRA).
Who Can Open an NPS Account?
You are eligible to open an NPS account if you are:
- An Indian Citizen (Resident or Non-Resident)
- An Overseas Citizen of India (OCI)
- Between 18 and 85 years of age
Important Conditions
- KYC compliance is mandatory.
- NPS accounts can only be opened in an individual capacity.
- Hindu Undivided Families (HUFs) and Persons of Indian Origin (PIOs) are not eligible.
Types of NPS Accounts
NPS offers two account types to meet different retirement and investment needs.
| Feature | Tier I Account | Tier II Account |
|---|---|---|
| Nature | Primary Retirement Account | Voluntary Savings Account |
| Requirement | Mandatory | Requires active Tier I |
| Withdrawal | As per NPS exit rules | Flexible withdrawals |
| Minimum Opening Contribution | ₹500 | ₹250 |
| Minimum Annual Contribution | ₹1,000 | No minimum |
| Tax Benefits | Available | Limited / Not available |
| Lock-in | Applicable | No lock-in |
| AMC Charges | Applicable | No separate AMC |
| Switching Facility | — | Can be shifted to Tier I |
Asset Classes Under NPS
Subscribers can choose investment allocation across the following asset classes under a single Pension Fund Manager (PFM).
| Asset Class | Investment Type |
|---|---|
| E | Equity and related instruments |
| C | Corporate debt instruments |
| G | Government securities |
| A | Alternative Investment Funds (REITs, InvITs, CMBS, MBS, AIFs, etc.) |
Allocation Rules
- Asset Class A capped at 5%.
- Tier I equity exposure allowed up to 75%.
- Tier II equity exposure allowed up to 100%.
- Total allocation across all asset classes must equal 100%.
Investment Choices
Active Choice
Under Active Choice, subscribers select the Pension Fund Manager, asset allocation and investment proportions.
| Asset Class | Maximum Allocation |
|---|---|
| Equity (E) | Up to 75% |
| Corporate Debt (C) | Up to 100% |
| Government Securities (G) | Up to 100% |
| Alternative Assets (A) | Up to 5% |
Asset Class A is available only under Tier I.
Auto Choice
Auto Choice offers lifecycle-based investing where asset allocation automatically changes with age and risk profile.
| Option | Equity Exposure |
|---|---|
| Life Cycle 75 – High | Higher equity exposure |
| Life Cycle 50 – Moderate | Moderate equity exposure |
| Life Cycle 25 – Low | Lower equity exposure |
| Life Cycle Aggressive | Aggressive allocation |
As age increases, exposure to equity and corporate debt gradually reduces to balance risk and returns.
Key Features & Benefits of NPS
Market-Linked Returns
NPS investments are professionally managed and have historically delivered competitive long-term returns compared to traditional retirement products.
Flexible Contributions
Subscribers can contribute regularly without any upper limit, subject to minimum contribution requirements.
Multiple Scheme Framework (MSF)
Subscribers can access multiple investment schemes under a single PRAN for greater flexibility and diversification.
Extended Investment Age
Subscribers can remain invested in NPS up to the age of 85 years.
Enhanced Withdrawal Flexibility
- Higher lump sum withdrawal limits
- Structured withdrawal options
- Enhanced partial withdrawal flexibility
- Loan facility against NPS corpus
Digital Account Management
Subscribers can manage contributions, servicing requests and withdrawals digitally.
Documents Required for Account Opening
Identity & Date of Birth Proof
- Aadhaar Card
- PAN Card
- Passport
Address Proof
- Aadhaar Card
- Driving License
- Passport
- Utility Bill
- Rent Agreement
Other Documents
- Recent Photograph
- Bank Account Proof / Cancelled Cheque
- Signature Upload
Tax Benefits Under NPS
Employee Contributions
- Section 80CCD(1): Deduction up to 10% of salary (Basic + DA), within the ₹1.5 lakh limit under Section 80CCE.
- Section 80CCD(1B): Additional deduction of ₹50,000 over and above the Section 80CCE limit.
Employer Contributions
- Section 80CCD(2): Employer contribution deductible up to 10% of salary (Old Tax Regime) or 14% of salary (New Tax Regime).
- Employer contributions are also treated as business expenses under Section 36(1)(iv)(a).
Self-Employed Individuals
- Up to 20% of gross income under Section 80CCD(1).
- Additional ₹50,000 under Section 80CCD(1B).
Tax Benefits on Withdrawal
| Benefit | Tax Treatment |
|---|---|
| Partial Withdrawal | Tax exempt up to eligible limit |
| Purchase of Annuity | Tax exempt |
| Lump Sum Withdrawal | Up to 60% tax exempt under applicable rules |
Withdrawal & Exit Rules
Recent amendments by the PFRDA have significantly improved flexibility for non-government subscribers.
Normal Exit Rules
- Corpus up to ₹8 lakh: 100% withdrawal allowed as lump sum.
- Corpus between ₹8 lakh and ₹12 lakh: Up to ₹6 lakh lump sum; the remainder through Systematic Unit Redemption (SUR), annuity, or a combination of both.
- Corpus above ₹12 lakh: Up to 80% lump sum permitted; minimum 20% utilised for annuity purchase.
Under current tax provisions, only 60% of the lump sum withdrawal remains tax exempt.
Systematic Unit Redemption (SUR)
SUR is a structured withdrawal facility that allows subscribers to withdraw the remaining corpus periodically, continue market participation after retirement, and spread withdrawals over a minimum period of six years.
Partial Withdrawal & Loan Facility
Partial Withdrawal Rules
- Up to 4 partial withdrawals before retirement.
- Maximum 25% of self-contribution each time.
- Minimum gap of 4 years between withdrawals.
Permitted Reasons
- Higher education
- Medical treatment
- House purchase / construction
- Disability-related expenses
- Loan settlement against NPS corpus
Loan Against NPS
- Loan amount capped at 25% of the subscriber’s own contribution.
- Available through regulated financial institutions.
- Helps address liquidity needs without disturbing long-term retirement planning.
About NPS Vatsalya
NPS Vatsalya is a government-regulated long-term savings and pension scheme designed exclusively for minors below 18 years of age. The scheme helps parents and guardians build a strong financial foundation for their children through disciplined, market-linked investments from an early age.
Through Samunnati Finance Private Limited as a Point of Presence (PoP) and KFin Technologies as the Central Recordkeeping Agency (CRA), families can easily open and manage NPS Vatsalya accounts under the National Pension System framework regulated by the PFRDA.
Why Choose NPS Vatsalya?
Build Wealth Early
Starting investments at a young age helps create a larger retirement corpus through the power of compounding.
Flexible Contributions
Begin with just ₹250 annually and contribute anytime with no upper limit.
Market-Linked Growth
Investments are professionally managed across equity, debt and government securities to support long-term wealth creation.
Tax Benefits
Contributions are eligible for tax benefits under applicable provisions of the Income Tax Act.
Seamless Transition to NPS
Once the subscriber turns 18, the account can continue under the regular NPS framework after fresh KYC completion.
Key Features
| Feature | Details |
|---|---|
| Eligibility | All Indian citizens below 18 years |
| Account Operated By | Parent or Legal Guardian |
| Minimum Contribution | ₹250 |
| Maximum Contribution | No limit |
| PRAN | Issued in minor’s name |
| Investment Type | Market-linked |
| Regulator | PFRDA |
How the Scheme Works
- Parent or guardian opens the account on behalf of the minor.
- Contributions are invested through Pension Funds registered with the PFRDA.
- The accumulated corpus grows over time through market-linked investments.
- At 18 years of age, the subscriber can continue, shift to regular NPS, or exit the scheme as per applicable rules.
Investment Structure
NPS Vatsalya investments are diversified across:
- Equity investments
- Government securities
- Debt instruments
- Money market instruments
The scheme is designed to balance long-term growth opportunities with regulatory oversight and transparency.
Partial Withdrawal Rules
NPS Vatsalya allows partial withdrawals after completion of a mandatory lock-in period of 3 years.
Withdrawal Conditions
- Up to 25% of contributions (excluding returns) can be withdrawn.
- Maximum of 2 withdrawals allowed before the subscriber turns 18.
- Additional 2 withdrawals permitted between 18 and 21 years after fresh KYC completion.
Permitted Reasons
- Education
- Treatment of specified illnesses
- Disability above 75%
- Other reasons as permitted by the PFRDA
Continuation & Exit Rules After 18 Years
Upon attaining 18 years of age, fresh KYC becomes mandatory. The subscriber may then choose any of the following options:
Continue Under NPS
The account can continue under the NPS framework until the age of 21 years.
Shift to Regular NPS Tier I
The corpus can be seamlessly transferred to the All Citizen NPS model.
Exit the Scheme
- If the accumulated corpus is below ₹8 lakh, the entire amount can be withdrawn as lump sum.
- If the corpus is ₹8 lakh or above: up to 80% can be withdrawn as lump sum, and a minimum of 20% must be utilised for annuity purchase.
Auto Transition
If no option is exercised between 18 and 21 years, the account automatically shifts to the high-equity MSF variant of the same Pension Fund, after which the applicable NPS exit regulations apply.
In Case of Death
Death of Subscriber
The accumulated pension wealth is payable to the guardian, nominee, or legal heir(s). The recipient may also choose to transfer the proceeds to their individual NPS account.
Death of Guardian
Another guardian can be registered by completing fresh KYC formalities.
Documents Required
Minor’s Documents
- Birth Certificate
- School Leaving Certificate
- PAN Card
- Passport
Parent / Guardian Documents
- Aadhaar Card
- Passport
- Voter ID
- Driving License
- PAN Card or Form 60
Bank Details
- Minor’s bank account is optional for resident Indian subscribers.
- Mandatory for NRI / OCI subscribers.
Why Open Through Samunnati?
Samunnati Finance Private Limited provides a simple and reliable onboarding experience for families looking to invest in their child’s financial future. With KFin Technologies as the CRA partner, subscribers benefit from:
- Secure digital account management
- Transparent recordkeeping
- Easy contribution tracking
- Convenient servicing support
Charges Under NPS
The charges below are prescribed by the PFRDA and are transparent and regulated. GST or other government taxes, as applicable, are additional. The PoP service-charge structure is effective from 31 January 2025.
CRA Charges
PRAN opening charges
| CRA | Physical PRAN (₹) | ePRAN – kit physical (₹) | ePRAN – email only (₹) |
|---|---|---|---|
| PCRA | 40.00 | 35.00 | 18.00 |
| CCRA | 40.00 | – | 18.00 |
| KCRA | 39.36 | 39.36 | 4.00 |
Lite / APY: ₹15.00. These charges apply once CRAs release the functionality to capture the subscriber’s choice of physical or ePRAN card, and exclude applicable taxes.
Annual PRA maintenance (per account)
| CRA | Private / Govt. | Lite / APY |
|---|---|---|
| PCRA | ₹69.00 | ₹20.00 |
| CCRA | ₹65.00 | ₹16.25 |
| KCRA | ₹57.63 | ₹14.40 |
Charge per transaction
| CRA | Private / Govt. | Lite / APY |
|---|---|---|
| PCRA | ₹3.75 | Free |
| CCRA | ₹3.50 | Free |
| KCRA | ₹3.36 | Free |
Instant bank account verification: KCRA ₹1.90 + tax; CCRA ₹2.00 (via UPI); PCRA ₹2.40 + tax. Re NIL is credited to the beneficiary’s account as part of the penny-drop process.
PoP Charges
Applicable to All Citizen, Government Entities and Legal Entities (other than Government). PoPs may negotiate charges with subscribers, subject to the maximum permitted by the Authority.
| Charge head | Rate |
|---|---|
| First year of onboarding (eff. 01.01.2026) | 0.20% p.a. of AUM (min ₹30) and 0.10% p.a. for CPSE employees (min ₹15), pro-rata quarterly — or ₹200 per new account (monthly) |
| Second year onwards (eff. 01.01.2026) | 0.20% p.a. of AUM (min ₹30) and 0.10% p.a. for CPSE employees (min ₹15), pro-rata quarterly, on non-dormant accounts |
| Persistency (NPS All Citizen only) | ₹50 p.a. for contribution ₹1,000–₹2,999; ₹75 for ₹3,000–₹6,000; ₹100 above ₹6,000 |
| e-NPS (subsequent contribution) | Up to 0.20% of contribution, max ₹10,000 (All Citizen & Tier II) |
| Trail commission — D-Remit contributions | Up to 0.20% of contribution, max ₹10,000 (All Citizen & Tier II) |
| Processing of exit / withdrawal | Up to 0.125% of corpus, max ₹500 |
| Annual charges — Legal Entities (other than Govt.) | 0.20% p.a. of AUM, adjusted through NAV, payable quarterly on non-dormant accounts |
The persistency fee is payable to a PoP if you remain associated with it for more than 6 months in a financial year.
Trustee Bank
NIL.
Custodian
Asset servicing charges: 0.000000001770% per annum for the electronic and physical segments.
PF Charges — Investment Management Fee (IMF)
Table A — Non-Government Sector Subscribers (NGS)
| AUM slab (₹ crore) | IMF |
|---|---|
| Up to 25,000 | 0.12% |
| Above 25,000 to 50,000 | 0.08% |
| Above 50,000 to 1,50,000 | 0.06% |
| Above 1,50,000 | 0.04% |
Table B — Government Sector Subscribers (GS), existing slab continues
| AUM slab (₹ crore) | IMF |
|---|---|
| Up to 10,000 | 0.09% |
| Above 10,000 to 50,000 | 0.06% |
| Above 50,000 to 1,50,000 | 0.05% |
| Above 1,50,000 | 0.03% |
NPS Trust
Reimbursement of expenses: 0.003% per annum.
Payment Gateway Service Charge
Applicable to transactions made on the eNPS platform (service providers: Indiaideas.com Limited (BillDesk) & Razorpay).
| Mode of payment | Charge |
|---|---|
| Credit cards | 0.75% of transaction value + GST |
| Debit cards | Free |
| Internet banking | Flat rate in INR — ₹0 |
| UPI | Free |
For government employees, CRA charges are paid by the respective government.
FAQs
Any Indian citizen (resident, NRI, or OCI) between 18 and 85 years of age can open an individual account, provided they comply with standard KYC norms.
Tier I is the mandatory, primary retirement account that offers tax benefits, but withdrawals are strictly regulated until maturity. Tier II is a voluntary, open-access savings sub-account with no lock-in or withdrawal restrictions, but it offers no tax breaks.
To open a Tier I account the initial minimum is ₹500, and you must contribute at least ₹1,000 per financial year to keep it active. For Tier II the opening minimum is ₹250, with no mandatory annual minimum.
Your PRAN account will be frozen. To reactivate it, you must pay the total minimum contributions due for the frozen period along with a nominal reactivation fee through your PoP or online via eNPS.
No. An individual is legally permitted to hold only one PRAN. Because the NPS architecture is completely digital and portable across locations and job sectors, multiple accounts are unnecessary.
Yes. Investing in individual NPS is completely independent of any other statutory savings. Contributions to EPF, PPF, or superannuation schemes do not restrict your eligibility for NPS.
Under individual Tier I accounts, maximum exposure to Equity (Asset Class E) is capped at 75% under Active Choice, tapering as you grow older. For Tier II accounts you can allocate up to 100% into Equity.
You can claim deductions up to ₹1.5 Lakh under Section 80C. Over and above this limit, an individual subscriber gets an exclusive additional deduction of up to ₹50,000 under Section 80CCD(1B) for voluntary investments in a Tier I account.
Yes. After completing 3 years of subscription you can withdraw up to 25% of your own contributions (excluding returns or employer additions), a maximum of three times across the tenure, and only for specified events such as higher education, marriage of children, buying a house, or critical illness.
At maturity (or age 60) you can withdraw up to 60% of the total corpus completely tax-free as a lump sum. The remaining 40% must be used to purchase an annuity plan from an empanelled provider to ensure a regular monthly pension.
If your total accumulated corpus is ₹5 Lakh or less, regulations allow a 100% lump-sum withdrawal, exempting you from the mandatory annuity purchase rule.
Yes. The All Citizen Model lets your account automatically continue or defer withdrawals, keeping your portfolio invested and growing tax-deferred up to the age of 85.
SLW lets subscribers who reach maturity withdraw their 60% lump-sum portion in a phased manner (monthly, quarterly, half-yearly, or annually) up to age 85, while the remaining balance stays invested to generate market returns.
100% of the accumulated corpus is paid directly to the registered nominee or legal heir as a tax-free lump sum, bypassing the mandatory annuity rules.
Active Choice lets you manually distribute money across Equity, Corporate Debt, Government Securities, and Alternative Assets. Auto Choice automatically shifts your money based on your age into three predetermined risk formats: Aggressive, Moderate, or Conservative.
It allows organised entities (private companies, PSUs, CPSEs, etc.) to formally introduce and integrate NPS as a retirement benefit scheme for their employees within their official employer-employee framework.
No. The model is flexible and can be structured three ways: co-contribution (both employer and employee), employer-only, or employee-only contributions.
No. There is no minimum headcount requirement. Even a small startup or MSME with just a few employees can register under the Corporate Sector Model.
No. Once funds are credited into the employee’s PRAN they belong entirely to the employee. An employer cannot claw back or forfeit any part of the pension corpus.
No. You shift your existing individual PRAN by submitting an Inter-Sector Shifting Form (ISS-1) through your new corporate employer to map your account under their corporate ID.
The corporate entity can either select a single Pension Fund Manager (PFM) and asset allocation uniformly for all employees, or pass the choice down to let individual employees choose their own PFM and allocation.
Employer contributions qualify for a deduction under Section 80CCD(2). For private sector employees, deductions are allowed up to 10% of salary (Basic + DA). This sits completely outside the standard ₹1.5 Lakh (80C) and ₹50,000 (80CCD(1B)) limits.
A registered corporate entity can claim the contributions it makes on behalf of employees as a business expense. Under Section 36(1)(iv)(a), this is fully deductible up to 10% of the employees’ combined salary (Basic + DA) from business profits.
The PRAN is completely portable. If you move to another company that uses Corporate NPS, submit a shift form to map it. If your next employer does not offer corporate NPS, you can shift to the All Citizen Model and continue individually.
If an employee exits the NPS system entirely before superannuation, at least 80% of the accumulated corpus must be used to buy an annuity and only up to 20% can be taken as a lump sum. However, if the total corpus is ₹2.5 Lakh or less, they can withdraw 100% as a lump sum.
Yes. An employee can transition between individual and corporate mapping whenever their employment profile changes, using standard inter-sector shifting protocols.
Yes. Over and above the corporate mechanism, employees can log into eNPS or the app to make voluntary personal contributions and gain Section 80CCD(1B) tax benefits.
No. Tier II remains optional. While registering for Corporate Tier I, employees can choose to activate a Tier II savings account at the same time or open it individually later.
Yes. An NRI employed by an eligible Indian corporate entity can be enrolled, provided contributions are routed through appropriate bank channels (NRE/NRO accounts).
Onboarding is completely digitised. Corporate entities can use API integration, digital signatures, and OTP-based authentication workflows to clear bulk employee registrations securely through Central Recordkeeping Agencies.
NPS Vatsalya is a minor’s savings-cum-pension variant managed by a parent or legal guardian until the child turns 18. A regular NPS account is strictly for adults who manage their own portfolios.
Any natural parent (mother/father) or legally appointed guardian can open and operate an account on behalf of a minor citizen.
The scheme is available for any minor child from the age of 0 days up to the day before they turn 18 years old.
Yes. Minor children of NRIs and OCIs can open an account, provided the funding guardian uses an active NRE or NRO bank account.
An account can be opened with a minimum initial contribution of ₹1,000, and a minimum annual contribution of ₹1,000 per financial year keeps it active. There is no maximum investment ceiling.
The minor child is the sole beneficiary and absolute owner of the accumulated wealth. The guardian merely manages the transactions on behalf of the child.
No. It is a market-linked investment where returns are determined by the performance of the equity and debt assets selected under the chosen fund manager.
Guardians can choose Auto Choice (pre-set life-cycle funds moving automatically across equity and debt) or Active Choice (manually structuring allocations across Equity up to 75%, Corporate Debt up to 100%, Government Securities up to 100%, and Alternate Assets up to 5%).
Yes. After a lock-in of 3 years from the date of opening, partial withdrawals up to 25% of the guardian’s own contributions are allowed, a maximum of two times before age 18.
Strictly for critical needs — higher education of the minor subscriber, medical treatment of specified critical illnesses, or managing a disability of more than 75%.
The account seamlessly transitions into a standard NPS Tier I (All Citizen Model) account. The subscriber must complete a fresh KYC process within three months of reaching adulthood.
If no action is taken by age 21, the account is automatically shifted into a designated high-equity variant under the Multiple Schemes Framework of the same pension fund manager until regular status is restored.
Yes. If the total corpus is above ₹2.5 Lakh, at least 80% must be used to purchase a regular annuity plan and up to 20% can be taken as cash. If the corpus is ₹2.5 Lakh or less, 100% can be withdrawn as a lump sum.
The entire accumulated retirement wealth is returned 100% to the guardian as a lump sum.
The surviving parent or a legally appointed substitute guardian must register their KYC to take over operations. If both parents pass away, a legally appointed guardian can continue the account, with or without fresh contributions, until the child turns 18.
Grievance Redressal Policy
Scope
Samunnati Finance Private Limited (“Samunnati”), being an authorised Point of Presence (PoP) under the National Pension System (NPS), considers customer satisfaction a core principle of its service delivery. This Grievance Redressal Policy ensures a structured, transparent and time-bound mechanism for addressing grievances arising out of the services offered by Samunnati in its capacity as a PoP.
The scope of this policy is restricted to grievances raised against Samunnati as a PoP. Grievances pertaining to other intermediaries under NPS — such as the Central Recordkeeping Agency (CRA), Pension Fund Managers (PFMs), Annuity Service Providers (ASPs) or Trustees — fall outside its purview; in such cases the subscriber should approach the respective intermediary directly.
The following shall not be treated as grievances
- Complaints that are incomplete or vague in nature
- Communications in the nature of suggestions or feedback
- Requests seeking information, guidance or clarification
- Matters beyond the powers and jurisdiction of PFRDA
- Disputes between intermediaries
- Matters that are sub-judice, except those within the exclusive jurisdiction of PFRDA
Objective
This policy defines the framework, processes and responsibilities for receiving, examining and resolving grievances raised by NPS subscribers against Samunnati as a PoP, ensuring all grievances are addressed fairly, promptly and transparently.
- Provide fair, unbiased and equitable treatment to all subscribers
- Ensure courteous handling and timely resolution of grievances
- Establish a structured internal mechanism for grievance redressal
- Enhance overall customer satisfaction and trust
- Ensure easy accessibility for subscribers to raise grievances
- Monitor and continuously improve grievance handling processes
How to Raise a Grievance
Subscribers may raise grievances through any of the following channels:
- By contacting Samunnati’s Customer Service Helpline
- By submitting grievances in writing to the registered office
- By sending an email from the registered email ID to the designated grievance email address
Contact Details — Customer Grievance Redressal
Registered Office: Samunnati Finance Private Limited, Baid Hitech Park, 129-B, 7th Floor, ECR, Thiruvanmiyur, Chennai – 600041
- Customer Service Helpline: +91 97908 97000
- Email: nps@samunnati.com
- Office Contact Number: +91-044-66762400
- Working Hours: 9:30 AM to 6:30 PM (Monday to Friday)
Resolution Mechanism for Grievances
Through Customer Service Channels
- Grievances that can be resolved immediately by customer service executives are addressed promptly.
- Grievances requiring additional verification, documentation or escalation are forwarded to the appropriate internal authority for resolution.
Through Written Communication
- Grievances received via email or written correspondence are logged into the grievance management system.
- Each grievance is examined in detail and necessary action is taken as per applicable NPS and PFRDA guidelines.
- A formal response is communicated to the subscriber upon resolution.
Turn Around Time (TAT)
Samunnati adheres strictly to the Redressal of Subscriber Grievance Regulations, 2015, issued by PFRDA. The following timelines are observed:
- An acknowledgement is sent to the complainant within three working days of receipt of the grievance.
- A unique grievance reference number is provided for tracking purposes.
- Every grievance is resolved within thirty (30) days from the date of receipt.
Grievance Redressal Officer (GRO)
Samunnati has appointed a dedicated Grievance Redressal Officer to oversee grievance handling related to NPS services.
Grievance Redressal Officer – Level 2
Mr. Ramakrishnan CS
Samunnati Finance Private Limited, Baid Hitech Park, 129-B, 7th Floor, ECR, Thiruvanmiyur, Chennai – 600041
- Telephone: +91-044-66762400
- Email: gro@samunnati.com
The details of the Grievance Redressal Officer are available on Samunnati’s official website.
Escalation Matrix
Level 1 — Customer Support
- Customer Service Helpline: +91 97908 97000
- Email: nps@samunnati.com
Level 2 — Grievance Redressal Officer
- Email: gro@samunnati.com
Escalation to NPS Trust
If a subscriber is not satisfied with the resolution provided by Samunnati, or if the grievance is not resolved within thirty (30) days from the date of submission, the subscriber may escalate the grievance to the NPS Trust, in accordance with Regulation 10 of the Redressal of Subscriber Grievance Regulations, 2015.
The NPS Trust shall follow up with Samunnati for resolution of the grievance and communicate its response to the subscriber within the prescribed timeframe.
Turn Around Time (TAT) for NPS Operational Activities
NPS Operational Activities
Samunnati, as a Point of Presence (PoP) under the NPS, follows the Turn Around Times prescribed by PFRDA and the Central Recordkeeping Agency (CRA) for its operational activities. The indicative TATs for key activities are:
| NPS Operational Activity | Prescribed TAT |
|---|---|
| PRAN generation (on complete & correct documentation) | Within 2 working days |
| Subscriber master data modification | Within 2 working days |
| Change in bank / address / contact details | Within 2 working days |
| Upload and processing of contributions | T+1 working day |
| Tier II account opening | Up to 2 working days |
| Withdrawal / exit / claim processing | As per PFRDA / CRA timelines |
| Grievance acknowledgement | Within 3 working days |
| Grievance resolution | Within 30 days |
Note: The above TATs are subject to receipt of complete and accurate information / documents from the subscriber and may vary depending on regulatory requirements and processing by the Central Recordkeeping Agency (CRA) or other NPS intermediaries, as applicable.
Grievance Redressal & Subscriber Rights
Samunnati complies with all applicable regulations, circulars, guidelines, directions and advisories issued by the PFRDA from time to time in relation to NPS operations.
Rights of NPS Subscribers
NPS subscribers have the right to:
- Receive services within the prescribed Turn Around Time (TAT)
- Raise grievances or complaints in case of delay, deficiency in service or operational lapse
- Seek redressal through the prescribed grievance redressal mechanism
Subscribers may lodge grievances through Samunnati’s designated customer support channels. Where grievances are not resolved satisfactorily or within the prescribed timelines, subscribers may escalate the matter through the Central Grievance Management System (CGMS) and further to the NPS Trust and Ombudsman, in accordance with applicable PFRDA regulations.
Detailed information on grievance handling, the escalation matrix and the contact details of the Grievance Redressal Officer (GRO) is available under the Grievance Redressal Policy.
Regulatory Disclosures
The National Pension System is regulated by the Pension Fund Regulatory and Development Authority (PFRDA). NPS is a market-linked product; returns are not guaranteed and depend on the performance of the selected pension funds and asset allocation. Past performance does not guarantee future results.
Disclaimer: The information on this page is for general awareness only and does not constitute investment, tax, or legal advice. Tax benefits are subject to prevailing provisions of the Income Tax Act and may change. Eligibility, contribution limits, and withdrawal conditions are governed by PFRDA regulations as amended from time to time. Please read all scheme-related documents carefully and consult a qualified advisor before investing.