Advancing sustainable finance in agriculture

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Samunnati – Grievance Redressal
Contact Details of the Grievance Redressal Officer
Samunnati Finance Private Limited | CIN: U65990TN2021PTC146392

Customer Complaint Escalation Matrix

Complaint Registration Form How to Lodge a Complaint Grievance Redressal Poster Updation of Contact Details
Lodge a Fresh Complaint – Level 1 Submit your complaint using this channel Level 1
Customer Service Helpline
Phone: +91 97908 97000
Email: customercare@samunnati.com
Complaint not Resolved – Level 2 If no satisfactory response within 10 working days at Level 1 Level 2
Head of Customer Care
Tel: +91-044-66762400
Email: headcustomercare@samunnati.com
Not Satisfied with Resolution – Level 3 If no satisfactory response within 10 working days at Level 2 Level 3
Grievance Redressal Officer
Mr. Ramakrishnan CS
Baid Hitech Park, 129-B, 7th Floor, ECR,
Thiruvanmiyur, Chennai - 600 041

Tel: +91-044-66762400
Email: gro@samunnati.com
Escalation to PNO and RBI Ombudsman If unresolved within 30 days, you may approach RBI CMS portal
If customer wishes to escalate the complaint after 30 days of lodging the same with Samunnati, due to non-satisfactory response, the customer may:

Write to the Company:
Mr. C S Ramakrishnan
Email: pno@samunnati.com
Mobile: +91 78248 71254

Or lodge complaint with RBI Ombudsman:
https://cms.rbi.org.in
Email: crpc@rbi.org.in

Kindly refer to the Salient features of the NBFC Ombudsman scheme displayed in our website/branches.

Contact Details of the Grievance
Redressal Officer

Samunnati Finance Private Limited |
CIN: U65990TN2021PTC146392

Complaint registration form

Level 1

Customer Service Helpline: +91 97908 97000
Email: customercare@samunnati.com

Level 2

Head of Customer Care
Tel: +91-044-66762400
Email: headcustomercare@samunnati.com

Level 3

Mr. Ramakrishnan CS,
Grievance Redressal Officer,
Baid Hitech Park, 129-B, 7th Floor, ECR,
Thiruvanmiyur, Chennai- 600 041

Tel: +91-044-66762400
Email: gro@samunnati.com